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Privacy Policy

 

The Frankly Digital


Last updated: 12 June 2025

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At The Frankly Digital, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. Who We Are

 

The Frankly Digital is a content and marketing agency based in Richmond, Victoria, Australia.
 

2. What We Collect

 

We may collect personal information such as:

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  • Full name

  • Email address

  • Phone number

  • Business name

  • Any other contact details you voluntarily provide

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We do not collect sensitive personal information.

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3. How We Collect It

 

We collect information when you:

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  • Submit an enquiry or form on our website

  • Contact us via email, phone or social media

  • Engage with our advertising campaigns

  • Browse our website, where cookies and tracking tools may be used

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4. Why We Collect It

 

We collect your information to:

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  • Respond to your enquiries

  • Provide information about our services

  • Send occasional marketing or promotional content (where consent is given)

  • Improve the performance and experience of our website and advertising

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5. Use of Third Parties

 

We may share your data with trusted third-party providers who assist in:

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  • Hosting our website

  • Email and CRM services

  • Digital advertising platforms

  • Analytics and performance tools

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These providers are only permitted to use your data to help us operate and promote The Frankly Digital. We never sell your information or pass it on to other businesses.

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6. Cookie Policy

 

Our website uses cookies and similar technologies to:

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  • Analyse visitor behaviour via tools like Google Analytics

  • Track advertising interactions via platforms such as Meta Pixel

  • Customise your experience on our site

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Cookies do not give us access to your computer or any personal data beyond what you voluntarily provide. You can choose to disable cookies through your browser settings, though some site functionality may be affected.

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7. Data Storage and Security

 

We store all data in secure digital platforms. Access is restricted to authorised personnel only. Reasonable steps are taken to protect your personal information from misuse, interference, and unauthorised access.

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8. Direct Marketing and Unsubscribing

 

If you opt into marketing communications, we may send you service updates or promotional content. You can unsubscribe at any time by clicking the link in our emails or contacting us.

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9. Your Rights

 

You can request to:

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  • Access or update your personal information

  • Withdraw consent to marketing

  • Lodge a complaint about a privacy breach

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To do so, please contact us using the details below.

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10. Contact Us

 

The Frankly Digital
📧 hello@thefranklydigital.com.au

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Terms of Use

 

The Frankly Digital

 

Last updated: 12 June 2025

 

By using this website, you agree to comply with and be bound by the following Terms of Use. These terms govern your access to and use of www.franklydigital.com.au (or any associated digital properties).

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1. Acceptance of Terms

 

Your access to and use of our website is subject to these Terms of Use and our Privacy Policy. If you do not agree, you must not use this site.

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2. Website Content

 

All content provided on this website, including text, imagery, branding and resources, is the property of The Frankly Digital and is protected by copyright law. You may not reproduce, modify, distribute or exploit any content without prior written permission.

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3. Website Use

 

You agree to use the site for lawful purposes only and not to:

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  • Disrupt or interfere with site functionality

  • Attempt unauthorised access to site data or services

  • Upload or transmit any malicious code or spam

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4. Third-Party Links

 

This site may contain links to third-party websites. We are not responsible for the content or practices of those websites and encourage you to review their terms and privacy policies separately.

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5. Liability

 

The Frankly Digital makes no guarantees about the accuracy, completeness or suitability of the information on this website. We are not liable for any direct or indirect loss or damage arising from use of the site or reliance on any content.

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6. Changes to Terms

 

We may update these Terms of Use at any time. Changes will take effect once published on this page. Continued use of the website indicates your acceptance of the updated terms.

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7. Contact Us

 

For questions about these terms, please contact:
📧 hello@thefranklydigital.com.au

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